Camana Bay’s security team has many roles
With their ranger-style hats and smart attire, the Camana Bay security officers are easily recognisable and have a friendly, approachable demeanour. An average of 2,000 people visit the Town Centre on a daily basis and Derek Haines, Senior Manager of Security & Community Relations, says he wants all of them to enjoy their experience and feel safe. “The officers are as much ambassadors for Camana Bay as they are here to protect it.”
More akin to a small police service, their visible policing presence also deters potential crime, according to Haines, a police veteran with more than 40 years’ experience, 11 of those with the Royal Cayman Islands Police Service.
“Our training puts them at a higher level than the normal standard training of security officers elsewhere on island,” he says, adding that the training regimen includes instruction in first aid, CPR (cardiopulmonary resuscitation), and AED (automated external defibrillator). The security officers are also trained fire wardens.
Moreover, Haines says the officers go above and beyond the call of duty to ensure the health and wellness of tenants and visitors by lending assistance whenever required, no matter how big or small. If you accidentally leave your car lights on, the security team will find you to let you know. Likewise, if your car battery dies, any of the security officers on duty are ready to jump-start it. They will even call you a cab if you’ve had too much to drink.
If you’re a Camana Bay tenant who works late, you can also call the security office and ask to have someone escort you to your car; an officer will also watch over those making night deposits to make sure the money is safely deposited.
The security team is made up of 15 officers who work in 12-hour shifts. Regular “guard patrol” duties include, but are not limited to, water meter and electrical checks; ensuring doors are locked and secured; noting uneven pavers, potential leaks or burst pipes; and being mindful of strange activity or noises. Anything unusual is immediately logged into a report and sent to the various departments from janitorial to facilities management.
For a more powerful presence and added prevention on weekends and for big events, police officers are contracted from the RCIPS, and a first aid tent and “Found Child” area is set up for for the duration of the big events. Haines jokingly says that sometimes they call it “Lost Parents” and he always advises parents to write their phone number on a band on their child’s wrist.
“We also employ a fellow who works in the disciplinary department at the schools during the day,” Haines says. “He knows a lot of the kids and helps us put a stop to potential fights between students on a weekend night. He will speak to them and will go to the groups and say, ‘this is not allowed.’ And if the kids are here too late, we will get their parents to come.”
Security Supervisor Garth Stewart loves the interaction he gets with people on a day-to-day basis. “We have a lot of diverse people who come from all over the world — places like Nepal, India and Africa.”
From children playing in the fountains to riding scooters to climbing rocks, Stewart says the officers are the first responders when it comes to things like bee stings or scraped knees and elbows. Some simply trip and fall while talking on their phones and not paying attention. He is always at the ready with a first aid kit, but not before first obtaining permission from the child’s mother or caregiver.
“When we’re done administering first aid to anyone, we give them the option to seek medical attention,” he says, adding that if it’s something they’re not trained for, officers will call 911. The nurses and doctors at Camana Bay’s Trincay Medical Centre & Urgent Care are also available to assist if called upon.
Haines believes the excellent safety record at Camana Bay is a result of the combined efforts of the security team, the Dart organisation and its patrons and tenants.
“After all, it takes a community to build a village,” he says.