More than 120 nationalities live in the Cayman Islands and for one local business at Camana Bay, having its staff reflect the population’s diverse make-up is part of its success.
Eclipze Hair Design & Day Spa Owner and Artistic Director Darla Dilbert has kept her eye on the evolving societal landscape. “Over the years, the Cayman Islands has become very cosmopolitan and I choose my team to cater to the different nationalities,” she says. “We serve a very large local, foreign national and tourist clientele.”
The 12 current full-time employees at Eclipze come from nine countries. One more full-time staff member from Scotland, who is currently on extended leave, brings the total of countries represented to 10.
The Cayman Islands is of course represented at Eclipze, as Dilbert herself is a proud Caymanian and was raised between Grand Cayman and Cayman Brac. Two part-time front-desk coordinators are also Caymanian and are learning the tricks of the trade. Neighbours to the east of the Cayman Islands are also represented on the team – a senior beauty therapist and two senior nail technicians from Jamaica, including Loma Fisher, one of the newest Eclipze employees.
The team also includes professionals from the Philippines, like master hair stylist and make-up artist Godfrey Ariem, as well as employees from Sri Lanka, Nepal and Honduras. Two of the other newest members include senior hair stylist Keri Masters, who came to the Cayman Islands late last year from Bermuda, and senior hair stylist Isabella Gentille from Italy.
Senior beauty therapist and spa coordinator Anneka Greenway, who is from Guernsey in the U.K.’s Channel Islands, says the salon turns to modern technology to recruit from the four corners of the earth.
The 12 current full-time employees of Eclipze come from nine different countries.
“People apply to us through our website and social media channels,” says Greenway. She adds Eclipze is selective in its hiring. In addition to being required to submit a resume with references and copies of any certificates and diplomas they obtained, applicants must also complete an extensive questionnaire. If they are not on Grand Cayman to do a demonstration, applicants have to submit a video of their work in order to be considered for the job. “Darla is very, very thorough,” she says.
Dilbert says there are two attributes she looks for when hiring. “I focus on hand-picking team members who truly love what they do on the technical side of our profession and who also believe in giving our clients a ‘wow’ customer-service experience,” she says. “Our motto, ‘Discover the Difference,’ was chosen for those two reasons. The team members received their formal training in different countries and they all have differences in approach. That allows us to share knowledge and techniques with each other and grow our technical skills even more.”
Although the staff members have different styles and approaches, Greenway says they work as one unit and get along well. “It’s surprising that we do, but I think we work as a very good team.”
The diverse, cohesive team of Eclipze offers a menu of treatments that is equally varied, something that helps its clients “discover the difference” as promised.